Don’t let the Scammers Fool You

Let’s be safe especially if Santa got you a new computer, tablet or smart phone. Did your kid’s get you on Facebook? Your “friends” want you to click on “free” coupons?

Here are some of Lou’s Rules:

1.Do not click on anything that say’s free…free anything..its not FREE!

They are wanting to get information from you and possibly your credit card!

2. Only get coupons from the store site: Example Kohl’s, Giant Eagle, Top’s, Wegman’s etc Never on a link outside like Facebook or a pop up that came on your screen.

3.No one is going to give you a coupon for more than you spend…thats a RED FLAG!!!

4. Protect your self from SCAM’s by being informed!!

5. The IRS or the Utility companies will not call you that your service will be cut off or that you back taxes.

6. Your computer starts to talk to you when yo go to a web site and Flashes a Phone Number to call because your computer is infected by a Spyware, Virus or whatever. It IS A SCAM.

Window Users

1. Press CTRL + ALT + DEL on the keyboard to bring up the Windows Task Manager.
2. Once Task Manager has started, go to the Details tab on Windows 8 and 10 (or Processes tab on Windows 7 and earlier) and click on the Name heading so that the processes are sorted by Name.
3. Look for the name of your web browser in the Names column. If you are using Firefox, then the task name would be firefox.exe; if you were using Chrome, then the task(s) would be labeled as chrome.exe; for Edge the task would be labeled as MicrosoftEdge.exe; for Internet Explorer, the task would be labeled as iexplorer.exe.
4. Using your mouse, left click over top of the browser task name to highlight it, then right click over top of the highlighted task and select "End task". There may be more than one browser task listed; in this case you will need to end them all in order to uninstall any rogue software associated with the browser (described in Step #2 next column).
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OPTIONAL: If you have any questions as to whether or not one of your installed programs is trustworthy, use another web browser (either installed on your computer or using another computer) and go to Google's website and type in the name of the questionable program, then click the Search button. If you see a lot of pages reporting "how to remove [name of program]", then chances are you have found the rogue program causing the problem.
5. At this point the program causing your browser to become hijacked should be removed from the system. Next, launch your web browser; do not be alarmed if the scam site appears again; this time you should be able to get inside the browser settings to remove the scam site from your home page.

If you're not sure how to reset the home page for your particular browser, go to and search for "[name of browser] set homepage" or similar. In this case you can press CTRL + T to open a new tab on the browser to perform the search; if that does not work, then launch another web browser on the computer (if you have one installed). If that doesn't work, then you will have to use another computer to perform the search.
6. Next, go to the browser's add-ons or extensions and disable any add-ons / extensions that you don't recognize. In Firefox (for example), click Tools -> Add-ons, then review both the Extensions and Plugins menus (on the left of the screen) and disable anything that looks suspicious. If in doubt, search Google for the name of the extension / add-on, followed by the name of the browser.
7. You may also want to perform a malware scan of your system. Malwarebytes antimalware is one of my personal favorites for removing malware, and it's free. Tip: don't enable the Pro version of the program if don't intend to pay for it within 30 days, otherwise the program will report itself as being 'unregistered' once the trial expires.

Mac Users

To kill the Tech Support Scam – Call for Support pop-up we will need to close your browser.

Press Command + Option + Escape simultaneously. This will open the open the Force Quit Applications window.

Select Safari, Chrome, Firefox or any other browser in which your are seeing the Tech Support Scam – Call for Support ransomware notification.

Click the button that says “Force Quit“. This will forcefully end your browser program, thus removing the Tech Support Scam – Call for Support browser hijacker.

If you cannot switch from the unresponsive app, press Command + Option + Shift + Esc for three seconds to force it to quit. This key combination tells OS X to force quit the frontmost app.Alternatively, if you are using Safari or any other browser, you can disconnect your Internet, then open the web browser, navigate from the malicious web page, then reconnect to the Internet.

Step #2: Remove the "Your Computer is Infected" Scam from your Browser

Now that the browser window has been forcefully closed, you are now ready to uninstall any potentially unwanted programs (PUPs). It's these programs that are responsible for hijacking your web browser, which also make it impossible to modify your home page settings so that you can prevent the scam site from appearing in the first place. Here are the steps:

1. Click Start and type in "control panel"; when Control Panel appears in the list, click it.
2. Set the View to Large Icons (if it isn't already), then look for Programs and Features in the list. Double left click Programs and Features to launch it.
3. Maximize the Programs and Features window; look for the heading labeled "Installed on" and click the heading. The most recent programs should now be displayed at the top. If it is not, click the "Installed on" headings again to re-sort the list.

4. Look for any programs that were installed recently in the last week or so. If you see any programs you don't recognize as something you specifically requested as being installed, chances are it is a rogue program. In that case, you can uninstall it. Proceed through the list of installed programs and remove and potentially unwanted software.

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